More information about our service and frequently asked questions

Types of Counselling

At EG Counselling we offer Humanistic and Integrative Counselling, using a mixture of different approaches, working with you to treat you as a whole, creating a healthy alliance between mind and body.

Integrative counselling looks at a whole person taking in to account your mental, physical and emotional needs, where different counselling modalities are used to tailor an approach to meet your needs.

Humanistic therapy focuses on the individual as a whole and the emphasis is on self-development and achieving your potential rather than on problematic behaviours.

Within these approaches your counsellor will use a variety of techniques from Person Centred, Cognitive Behavioural Therapy (CBT) and Solution Focussed Therapy and together you and the counsellor will explore what brings you to counselling, your hopes and needs and we will together agree your next steps.

How long should I expect to have counselling?

The amount of sessions required are dependent on individual circumstances. After 6 sessions your counsellor will complete a review with you to see how you are finding the sessions.

How long is each counselling session?
The initial consultation will be for 15 minutes over the phone

Each counselling session is for 50 minutes; however, the first session will be for 60 minutes. (This is where we will complete the counselling contract).

How often should I attend?

Most sessions are weekly however fortnightly sessions may also be available as we are aware some people are unable to make a weekly commitment or you may not need to see a counsellor every week, this should be discussed with your counsellor and together you will decide the frequency.

What if I need to cancel my session?

You can rearrange or cancel appointments up to 24 hours without incurring any fee before the appointment time.

If you are unable to give 24 hours’ notice or you miss the session without giving notice, payment will be due except in the case of unpredictable and serious personal emergencies.

If you are unable to visit the office, for example due to travel or weather conditions, we may be available for an online/telephone session if this is not convenient we may be able to reschedule your appointment.

What if I want to stop my sessions?

You can stop your sessions at any time, we try where possible to complete an ending session if we are aware you plan to stop attending, however if you no longer wish to attend it is of course your choice to do so and we would wish you all the best. Please note if you have a session booked in and do not inform the counsellor then you will still be charged for the initial missed appointment.

Is my counsellor qualified?

All counsellors are fully qualified and hold membership with the British Association of Counselling & Psychotherapy (BACP).

Do I need a GP referral to attend?

No, you are able to self-refer at any time by contacting

What if I’m not happy with the service I receive?

We hope that this is never the case but if you feel unhappy with any aspect of the service we ask that you speak to your counsellor directly or one of the Directors who will speak to you about your concerns. All concerns should be marked FAO: EG Directors and sent to

If you are still unhappy with the outcome and have concerns about the practice you can raise any them here:

What should I do in an emergency?

Unfortunately, we are not able to offer emergency appointments and do not offer a 24 hour service, if you need support please contact your GP or the Samaritans by calling 116 123 or visit If you need urgent support please call the emergency services.

What will happen in my first session?

We understand that you may feel nervous when you first attend counselling, the counsellor will do everything they can to help you feel at ease. During the first session the counsellor will welcome you and introduce the counselling contract. This is an agreement of how we plan to work together which is key to ensuring you are informed and know what to expect. If you have any queries or wish to add anything to your contract please discuss this with your counsellor.

Counselling contracts cover a number of things including confidentiality, ethics, supervision of the counsellor, cancellations, data protection and much more. This will all be covered with you in the session so you have the opportunity to ask any questions you may have.

Where will my sessions take place?

Face to face sessions will be held in Wellington, Telford, alternatively both counsellors can hold 1:1 sessions via Zoom or over the phone. Please note when the counsellor phones you at the agreed time their number will display as no called ID.

What about Covid restrictions?

Where we feel it’s important to see you face to face we will do so. All premises will have a Covid risk assessment and will be cleaned before and after each session. We do ask that you wear a mask on entering the building and any communal areas and that you sanitise your hands on arrival. Please ensure you attend sessions alone as nobody else will be permitted to enter at this time and will be asked to wait outside/in a car. If you have any medical conditions that put you at higher risk please do discuss this with your counsellor before your first session.

Further questions?

If you have any further questions please do feel free to contact us on:

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